FREE Delivery

The Dispatch / Delivery process...

> Your order is processed by our admin team.
> Your items are manufactured as required.
> Your goods are then passed to our logistics partners.
> Our logistics partner will call you to book in your delivery.
> Your order is then delivered.

WE ESTIMATE DELIVERY TO BE 3-7 WORKING DAYS.*

All mattresses are made to your specific requirements and delivered within 3-7 working days to the majority of UK mainland postcodes unless otherwise stated.

Once you have placed your order you will receive a telephone call from one of our dedicated team members to confirm the exact requirements of your order.

Once confirmed, your order will be passed to our production team.

We offer all customers an estimated lead-time, which is dependent on postcode area. This lead-time will be confirmed by our delivery partners 24-48 hours prior to your delivery slot. Please ensure your contact number is correct so the transport team can contact you.

DELIVERY ZONES:

Postcodes shown below may have slightly longer lead times.

TR-PL-TQ-CA-TD-EH-G-DG-KA-ML-FK-KY-LL-EX-LD-SA (up to an additional 3 working days)

Our delivery service is not available offshore or to Scottish highlands. Scottish highlands includes; HS, IV41-IV51, IV55-IV56, KA27, KA28, KW15-KW17, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH41, PH42, PH43, PH44, ZE.

*Please note. Delivery times quoted are only estimated and could change due to adverse conditions such as traffic or severe weather.

DELIVERY FAQS...

What will my delivery cost?
> Delivery is free for all UK mainland orders.

Will I receive all of my items at once?
> All items from the same order will be delivered at the same time.

Can I delay my delivery date?
> After placing your order please email us with your request and we can hold the order until you are ready to accept the delivery.

Will I receive updates about my delivery?
> We will send you a dispatch notification as soon as your order is with the courier, then you will usually receive SMS / email updates directly from the courier delivering your order.

What time of day will my delivery take place?
> Deliveries typically take place between 7am and 7pm. Our couriers are unable to give specific times for delivery but will provide you with an estimated window prior to the delivery via SMS/email.

Can I cancel my order before it is delivered?
> If you wish to cancel your order, please email refunds@mattresssupermarket.co.uk. Provided goods have not already left our warehouse, refunds will be processed within 48 hours.

NBF Approved

When it comes to buying a mattress, don’t settle for anything less than the best in quality, comfort, and safety! Mattress Supermarket only stocks mattresses made by manufacturers approved by the National Bed Federation (NBF) – the highest standard in the UK mattress industry.

Here’s why that’s a game-changer for your sleep:

Quality You Can Trust
NBF-approved mattresses don’t just pass standards – they set them! Every single mattress has undergone rigorous quality checks and testing. So, when you buy from Mattress Supermarket, you’re not just getting any mattress; you’re getting one that guarantees exceptional durability and comfort, designed to last night after night.

Safety You Deserve
Sleep shouldn’t come with compromises. NBF certification means every mattress adheres to the UK’s strict fire safety regulations. This gives you and your family an extra layer of protection, making safety a top priority alongside unbeatable comfort.

Sustainable and Ethical Manufacturing
NBF-approved manufacturers meet strict ethical guidelines in their production processes. From sourcing materials responsibly to supporting fair labour practices, you can rest easy knowing your mattress is crafted with care for people and the planet.

Better Sleep, Backed by Experts
Only the best manufacturers earn NBF approval, bringing you expertly designed mattresses that support your body and help improve sleep quality. With innovation and expertise built into every NBF-approved mattress, you’re investing in a superior sleep experience.

When you choose Mattress Supermarket, you’re choosing more than a mattress; you’re opting for trusted quality, proven safety, and the peace of mind that comes with NBF certification.

Experience a sleep upgrade with the Mattress Supermarket difference – because a great mattress makes all the difference!

For full details regarding the NBF code of practice please visit www.bedfed.org.uk

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